Privacy policy

Satellite Creative is committed to protecting your privacy. If we ask you to provide information, it will only be used in the ways described in this privacy policy.

This policy is updated from time to time. The latest version was updated on 24th May 2018, to comply with General Data Protection Regulation (GDPR) as of 25th May 2018.

For the purposes of the General Data Protection Regulation, the data controller is Satellite Creative Ltd (referred to as ‘we’, ‘us’ or ‘our’ in this privacy policy). The company is registered in England and Wales under company registration number 3315229 and whose registered office is 88 Sheep Street, Bicester, Oxfordshire OX6 7LP.

If you have any questions about this policy, please email dp@satellitecreative.com or write to us.

How we collect data

We gather and use certain information about individuals in order to provide products and services. This might be in person, over the phone, on email or via the contact form on this website. The information submitted via the contact form on this site is sent as an email and stored in the mailbox of hello@satellitecreative.com.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing dp@satellitecreative.com.

What data we collect

We may collect the following information in order to provide you with products and services:

  • Name and job title
  • Contact information including email address
  • Demographic information, such as postcode, preferences and interests
  • Website usage data
  • Other information relevant to client enquiries

We will collect the following information if you fill in our contact form on the website:

  • Name
  • Email address
  • To contact you in response to a specific enquiry
  • Any information you provide in the message box

We do not collect any sensitive data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

How we use this data

Specifically, we may use data:

  • For our own internal records
  • To improve the products and services we provide
  • To send you promotional emails about products, services, offers and other things we think might be relevant to you
  • To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you
  • To contact you via email, telephone or mail for market research reasons

If at any time you would like to stop receiving promotional mailings, emails and phone calls, we have included instructions in the section 'Your rights', below.

Security

We will always hold your information securely.

To prevent unauthorised disclosure, access, alteration or destruction to your information, we adopt appropriate data collection, storage and processing practices. We have also implemented strong physical and electronic security safeguards.

Links from our site

Our website may contain links to other websites.

Please note that we have no control over these websites. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

Sharing your personal information

We will never lease, distribute or sell your personal information to third parties unless we have your permission.

The only other occasion that we would share your personal information to a third party is if we were under a duty to disclose or share in order to comply with any legal obligation, or to protect the rights, property, or safety of Satellite Creative Limited, its customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

The General Data Protection regulation gives you the right to access information held about you. Your right of access can be exercised in accordance with the regulations. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Our contact details

Satellite Creative
The Coach House
Sutton Court
Church Yard
Tring
Hertfordshire
HP23 5BB

01442 827768
dp@satellitecreative.com

Acceptance

By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not submit your details via our contact form. Your submission of information will be deemed your acceptance of this policy.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998 and General Data Protection Regulation (GDPR) as of 25th May 2018.

Cookies and Google Analytics

This site uses Google Analytics as a way to measure and report statistics of user interactions whilst navigating around the site, with the aim of improving user experience. This is done by using first-party cookies, data related to the device/browser, IP address and activity of the user, stored in the user’s own computer. Users may disable cookies or delete any individual cookie at any time. Click here to learn more.

Terms & conditions

Satellite Creative Ltd. trade on the trust and the goodwill of our Clients and Suppliers, however as everyone knows, somewhere along the line there has to be some small print, so here is ours – simple and to the point.

The small print

These terms and conditions apply to all goods and/or services commissioned by the Client (Person, Company, Partnership, Organisation or body) from Satellite Creative Ltd. by form of an on screen, printed or verbal order. Where Satellite Creative Ltd. have presented the Client with a digital or printed proposal, this becomes the order, covering the scope of the commission, deadlines, fees payable etc.

In the event that our standard terms and conditions do not meet our clients requirements, Satellite Creative Ltd. can offer tailored terms and conditions as drafted by a specialised law firm, for which all costs will be met by the Client.

Satellite Creative Ltd. reserves the right to modify our Terms & conditions at any time, effective upon posting of an updated version of this agreement on our website (satellitecreative.com). Continued use of our services after such changes shall constitute your consent to such changes.

Acceptance of conditions

By placing a commission with Satellite Creative Ltd. you confirm acceptance of these terms and conditions, which will remain valid indefinitely until officially terminated by written request and mutually agreed by all parties and subject to payment in full of all outstanding invoices and contractual agreements. Terms and conditions stipulated on the Clients Order Form shall be regarded as void, if they are in conflict with our terms and conditions.

Hours of business

Satellite Creative Ltd. agree to provide the services agreed during the normal business hours of Monday to Friday, 9.00am – 5.30pm. No provision or agreement has been made or offered to provide services outside of these hours unless by prior arrangement with Satellite Creative Ltd.

Invoices

Full payment of the total Invoice (including VAT where applicable) is due within 30 days of date of invoice, unless otherwise agreed in writing. A 1.5% monthly service charge is payable on all overdue invoices. Payments will be credited first to late payment charges and next to the unpaid balance. Whilst any payment due under the agreement remains outstanding, Satellite Creative Ltd. shall be entitled at its sole and absolute discretion to withhold provision of any goods or services it would otherwise be obliged to provide under the agreement. All payments by cheque, bankers draft or money order must be made in pounds sterling.

Expenses and additional costs

Satellite Creative Ltd. reserve the right to charge out expenses and additional costs, arising from additions, substantive changes and amendments to designs and artworks made by the Client to the original order, on top of any previous agreed fee, after two sets of amends.

  • For print; any additional changes after two sets of amends, will be charged at our hourly rate of £80 per hour (minimum charge of 1 hour applies).
  • For digital projects, once a website has gone live, any subsequent changes will be charged at our hourly rate of £80 per hour (minimum charge of 1 hour applies) or covered by an agreed Maintenance Contract with Satellite Creative Ltd. (which are subject in turn, to their own Terms & conditions).
  • Marketing consultancy, research and preparation work for presentations, and meetings requested by clients which are not directly related to commissioned work may be charged at £70 per hour plus expenses.

Timing

Satellite Creative Ltd. will undertake commercially reasonable efforts to perform the services within the deadlines agreed within the commission, but cannot be held responsible for any loss or damages, resulting from the clients delay at any stage of the commission.

Client responsibilities

The Client acknowledges that it shall be responsible for performing the following in a reasonable and timely manner:

  1. The co-ordination of any decision making with parties other than Satellite Creative Ltd.
  2. Provide content, including copy, photography, illustrations etc. in a form suitable for reproduction or inclusion in the commission without further preparation, unless expressed otherwise in the order/proposal.
  3. That designs, advertisements, copy and images supplied by the Client comply with current legislation and conform to the provisions of the British code of Advertising Practice and with the Business Advertisements (Disclosure) Order 1997 and the Trade Descriptions Act 1968.
  4. And regarding proof reading; in the event the Client approves the commission, but errors such as, but not limited to, typographic errors or misspellings, remain in the finished product, the Client shall be charged the full amount of the commission and incur any additional costs of correcting such errors.
  5. Any data provided by the Client must meet industry standards, Satellite Creative Ltd. will not be liable for any data provided which doesn’t meet industry standards or comply with the Data Protection Act 1998.

Trademarks and copyrights

Satellite Creative Ltd. guarantee that any elements of text, graphics, photos, designs, trademarks, or other artwork supplied for inclusion in artwork or online are rightfully owned by the Client, or that the Client has explicit permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend Satellite Creative Ltd. from any claim or suit arising from the use of such elements supplied by the Client.

Data confidentiality

Satellite Creative Ltd. will not use Client data for other purposes other than those agreed with the Client, in compliance with the Data Protection Act 1998.

Accreditation and promotions

All displays or publications of the commission shall bear accreditation and/or copyright notice in Satellite Creative Ltd. name in the form, size and location as incorporated or directed by Satellite Creative Ltd. Satellite Creative Ltd. retain the right to reproduce, publish and display the commission in Satellite’s portfolios both on and off line, and in galleries, design periodicals and other media or exhibits for the purpose of recognition of creative excellence or professional advancement.

  • The Client agrees that Satellite Creative Ltd. may refer to the Client and the Marketing Services and reproduce the Client’s logo(s) in connection with its marketing and promotional activities to third parties only with the Client’s consent.
  • Either party, subject to the other’s reasonable approval, may describe it’s role in relation to the commission, and if applicable, the services provided to the other party on its Website and in other promotional material, and if not expressly objected to, include a link to the other party’s Website.

Liability

Although Satellite Creative Ltd. endeavour to carry out all commissions to the highest standards of professionalism and care, it hereby excludes itself, its employees and any commissioned work from:

  • All and any liability for loss or damage caused by any inaccuracy; omission; delay or error, whether the result of negligence or other cause in the production of designs, artworks for print, digital, or in any form.
  • All and any liability for loss or damage to Clients artwork/photos/products supplied for use on a commission, immaterial whether the loss or damage results from negligence or otherwise.
  • In no event will Satellite Creative Ltd. or its subcontractors be liable to the Client or any third party for any damages, including any lost profits, lost savings or other incidental, consequential or special damages.

Force majeure

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control; including but not limited to ‘acts of God’, strikes, lock outs, accidents, war, fire, power failures, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and Satellite Creative Ltd. shall be entitled to a reasonable extension of its obligation.

Cancellations

Prior to cancellation of a commission by a Client, Satellite Creative Ltd. shall be given time (10 days) to remedy any dissatisfaction by the Client or breach of the order. Cancellations of commissions must be made in writing within three days of viewing designs or artwork, and will be subject to a charge based on Satellite Creative Ltd. hourly rate of £80 per hour. If expenses have been incurred in respect of additional third parties including but not limited to: freelance design and artwork, copywriting, commissioned illustrations and photography, stock photography, software, domain name registration, web space and internet connection, they will be subject to payment by the Client. Where possible third party products will not be purchased until the design has been approved.

Intellectual property rights

All creative works, documents, designs, source files and final ‘artworks’ (for both printed and web use) created by Satellite Creative Ltd. remain the sole Intellectual Property of Satellite Creative Ltd. and are copyright protected, and cannot be reproduced without our written consent. Should the Client become insolvent, sell or transfer ownership, Satellite Creative Ltd maintain their Intellectual Property Rights over all works commissioned, unless assigned by the mutual agreement of Satellite Creative Ltd and the Client. The placing of an order by the client to another third party/person or agency, constitutes a guarantee that the necessary authority and permission has been obtained from Satellite Creative Ltd. in respect of the creative works, documents, designs, source files and final ‘artworks’ for a single, specified use. The client must indemnify Satellite Creative Ltd. in respect of all actions, proceedings, costs demands and claims arising from any such breaches.

Exclusivity – Satellite Creative Ltd.

Being experts in what we do, attracts clients in similar fields, sometimes competitive fields. While we offer expertise and ensure confidentiality and cost effective design and marketing solutions we cannot give free exclusivity, unless a previously agreed written contract has been accepted by all parties involved.

Early termination of exclusive contracts

Unless otherwise agreed in writing, either party is entitled to terminate the Agreement at any time by giving no less than three months written notice to the other to take effect. If the Client terminates their exclusive contract with Satellite Creative Ltd prior to the expiry of the three month notice period, Satellite Creative Ltd. shall be entitled to invoice the Client for the balance (if any) of current allocated and scheduled work, together with an agreed sum for each remaining month of the three month notice period, which amount the parties agree represents a genuine pre-estimate of the losses likely to be incurred by Satellite Creative Ltd. in such circumstances, or to the end of the agreed year whichever is less.

Law

These conditions and all other express terms of contract shall be governed and construed in accordance with the laws of England.

Terms and conditions covering specific digital projects:

Legal requirements for the web

Satellite Creative Ltd. adhere to W3C standards and accessibility requirements for website builds whenever and wherever possible.

Sub-contracting

Satellite Creative Ltd. reserve the right to assign other web designers, developers or subcontractors to a project.

Interactive limitations and liability

Satellite Creative Ltd. can make no representations, warranties or guarantees in respect of the Client’s internet marketing programme, its functionality, performance or results. We cannot guarantee success by optimising a website or undertaking an SEO or PPC campaign. We make no guarantees that any specific search engine will accept or list the Client’s Website, and can take no responsibility for misrepresentation of the Client’s company by a third party.

Website hosting

Satellite Creative Ltd. will endeavour to make sure downtime on the web or other interactive solutions is kept to a minimum, based on industry standards, and cannot be held accountable or responsible for any loss of potential revenue resulting from such occasions. If and when needed, Satellite Creative Ltd. can recommend partnerships with third parties, such as hosting companies, payment providers etc. For specific details, please refer to your individual Hosting Agreement for full terms and conditions.

Website maintenance/updates

Requests for maintenance and updates are to be made in writing by the Client via email and are completed at our hourly rate of £80 per hour.

If a Website Maintenance Agreement is in place, updates and maintenance will be carried out as per terms of the agreement therein. For specific details, please refer to your full Website Maintenance Agreement for further information.

Pay Per Click

Satellite Creative Ltd. offer Pay Per Click (PPC) Marketing services with Google Adwords. Campaign additions and maintenance will be undertaken with prior agreement and charged at the hourly rate of £80 per hour.

Statistical reports

Satellite Creative Ltd. use Google Analytics to produce website statistics. Satellite Creative Ltd. will set up Google Analytics in an existing Google account or set up a new account as required by the Client. Statistical reports will be supplied with prior agreement as part of a specific job or Maintenance Agreement. Otherwise report generation and analysis/feedback will be charged at the hourly rate of £80 per hour.

Email marketing

Satellite Creative Ltd. use trusted email marketing software for the purpose of sending emails to ‘opt in’ data lists only. Satellite Creative Ltd. do not send bulk emails to 3rd party/purchased data lists and will inform the Client if supplied data is in breach of regulations.

Satellite Creative Ltd. adhere to email marketing best practices and comply with the CAN SPAM act, and to the legal requirements for currently used email software.

E-commerce solutions

Where Satellite Creative Ltd use third party software for an e-commerce solution, Satellite Creative Ltd cannot be held accountable or responsible for any loss of potential revenue resulting from any software failure and are subject to their terms and conditions. For payment transactions, the client is solely responsible for all aspects of security, confidentiality and data control as agreed between them and their payment provider.

Content Management System (CMS) websites

Satellite Creative Ltd. use a number of software technologies for their CMS solutions, based on the Clients requirements. Once the Client’s CMS website has been uploaded to a live server and deemed ‘complete’ it is then the Client’s own responsibility to undertake website maintenance and updates, unless a Maintenance Agreement has been set up. Any further additions will be pre-agreed and charged at the hourly rate of £80 per hour.

Software Technology Providers terms & conditions

Where necessary Satellite Creative Ltd. will work with third party Software Technology Providers, with the mutual agreement of our Client. Many of these third party Software Technology Providers have their own set of Terms & conditions and it is the responsibility of the Client to make sure they are compliant with these for the duration of the commission.

Internet delays

Satellite Creative Ltd. rely on third party ISPs for their website hosting and these services may be subject to limitations, delays and other problems inherent in the use of the internet and electronic communications. Satellite Creative Ltd. is not responsible for any delays, delivery failures or other damage resulting from such problems.

Awwwards